Excellence Wins
A No-Nonsense Guide to Becoming the Best in a World of Compromise
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ISBN
9780310352099
Bindwijze
Hardcover
Taal
Engels
Auteur
Uitgeverij
HarperCollins Christian
Jaar van uitgifte
2019
Aantal pagina's
224
Waar gaat het over?
In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.
In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half measures. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about:
- Why leading well is an acquired skill
- Serving your customers
- Engaging your employees
- Creating a culture of customer service
- Why vision statements make a difference
- What it really means to practice servant leadership
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